Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Faulty, damaged or not as described

If an item arrives faulty or damaged, or isn't as described, email support@zivlo.com.au with your order number and a photo. We'll offer a refund, replacement or repair as required by the Australian Consumer Law. We cover the return postage where a return is needed.

Change of mind (30 days)

On top of your legal rights, you can return items for a change of mind within 30 days of delivery if they are unused, in their original condition and packaging. To start a return, email support@zivlo.com.au and we'll send return instructions and the return address. For change-of-mind returns, return postage is paid by the customer and the original shipping charge isn't refunded.

Refunds

Once we receive and check your return, we'll refund to your original payment method within 5 business days. Your bank or payment provider may take a few extra days to show it.