Shipping policy
Zivlo ships to addresses within Australia only.
Processing
Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays).
Delivery times
Our products ship from different warehouses, so delivery time depends on what you order:
- ShadeFlip ships from our Sydney warehouse: usually 2–6 business days after dispatch.
- FurFlick and PackMax ship from our international warehouse: usually 7–15 business days after dispatch.
Regional and remote areas may take longer. These are estimates, not guarantees. Carrier and customs delays sometimes happen, especially during peak periods. Each product page shows its current delivery estimate.
Shipping costs
- Orders $50 and over: free tracked shipping
- Orders under $50: flat $6.95
Tracking
All orders are tracked. You'll receive a dispatch email with your tracking number. Orders with several items may ship in separate parcels from different warehouses, each with its own tracking.
Address issues
Please check your shipping address carefully. If you need to change it, email support@zivlo.com.au before your order is dispatched.
Lost or damaged parcels
If your tracking hasn't updated for 7 business days, or your parcel arrives damaged, email support@zivlo.com.au with your order number (and photos if damaged). We'll investigate with the carrier and arrange a replacement or refund.